TERS online application portal now open

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Department of Labour has now created an online portal with effect from
16/04/2020 to submit all new TERS applications
https://uifecc.labour.gov.za/covid19/loginJsp

All documents required before would need to be uploaded here once
the online application has been completed.

Any TERS related queries can still be directed to their call centre on
012 337 1997 / 0800 030 007

Copy of National_Disaster_Payment-Excel_Template

Easy Guide 1

Guidelines-To_Convert_Excel_TO_CSV_V2

On – line guide document

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48 Responses so far.

  1. Yvette Erasmus says:

    Hi, I have done the document with my employees details. I saved it to a csv file exactly as per the instructions. When I try to upload the csv file I keep on getting the message that only CSV files will be allowed and mine is in the correct csv file format. I spoke to someone in the call centre this afternoon and they told me that they are experiencing a problem at the moment with submitting. Anyone else who had the same problem.

    • Petra says:

      Hi Yvette Erasmus
      I am experiencing the same problem. When I select to download my csv file, it just go’s to their example note. Were you able to upload the csv file?
      If yes please give advice. I trying very hard but battling with the online submission. I’ve even tried to submit it by not useing csv and typing each employee adding to system, but their current remenuration not activated.

    • MDACC says:

      Hi

      Follow the steps to convert to CSV (check for any errors).
      Technical queries can also be addressed to Covid19TersSupport@labour.gov.za if no answer at their call centres.

    • Shamila says:

      Hi there, i am having endless problems with going in. if lucky go in to as far load bank statement. then error somes up Can’t reach this site. I have tried different computers and still cannot access this site.

      • MDACC says:

        Hi

        The online TERS portal/website is very busy during 8am – 5pm.

        Alternatively, please direct your queries to the Department of Labour/TERS call centre on 080 003 0007.

        Queries can also be addressed to Covid19TersSupport@labour.gov.za if their call centre is unavailable.

  2. Sarina de Koker ( Finrek Trust) says:

    I submitted all the relevant documents, but not receive any notification of receipt.

    Waiting ……

    • MDACC says:

      Hi

      Once the online application has been submitted to TERS and the application has been validated by the UIF department, the claim will be processed within ten days from the date of the application.
      Queries can also be addressed to Covid19TersSupport@labour.gov.za

  3. Josiah Banda says:

    Hi I’m applying for covid 19 benefit my I.D.6709095787081 I’m in a great predicament I can’t afford basic needs for my family

  4. I would like to register online for the employees uif.looking for password Nd username

  5. Hendrik Jansen says:

    I had a similar problem. Completed all the sections up to where I had to upload the “verification of bank account” document. This needs to be on pdf, which it is, but I also get an error message telling me it can only load pdf docs.

    • MDACC says:

      Hi

      The TERS site only allows for the upload of bank statements in “pdf” format – perhaps try another time when their website is less busy.

  6. Germaine Ogle says:

    I am trying to register on the New Portal, but it keeps on bombing out the information I cannot get further than
    putting in my UIF number then it says format incorrect.

  7. SOERINA PHILAND says:

    I submiited all relevant docs to the uif covid 19 but received no reply also for some of my clients i keep on receiving the guide I really dont knw what I am doing wrong as the file was uploaded in the format (csv) format
    and when you phone them , no answer , Also I heave a client that works for an agency Been trying to claim for him but do not know whick site to go into to Why is all this so difficult

  8. Tatie says:

    Hi
    Can you go back to portal to see the list of employees – even though it said file accepted the list still showed 0 of 0 employees and then it closed and received email to say documents successfully received BUT not sure if list of employees really were downloaded…

  9. Deon Henneke says:

    Hi – I have a problem on the website with the employees details to be submitted – after saving 1 employee of a company of 13 employees – the next employee’s detail does not show underneath in the colom – please advice as to what the problem seem to be – this is quite urgent please.

  10. lameez says:

    Hi i did register and was excepted but on top it does
    not give me option to add employee`s..only payment breakdown and my account numbers there
    what did i do wrong?

  11. Andile Mbebe says:

    Hi
    I applied and when I open my UIF profile get the following options: Accepted Paymentand Decline Payment

    When I open Accepted I get an accepted form that I need to sign and submit

    When I open Decline 4 of my employees have the following:

    Error Desc:The Daily Salary Amount is equal to or exceeds the UIF Daily Benefit Amount

    And 3 of my employees no comment
    And 1 employee:
    Error Desc: Salary received during shutdown period is equal to or more that the Normal salary.

    Please assist

    • MDACC says:

      Hi

      TERS advised there was an error with some earlier submissions.

      Please direct your queries to the Department of Labour/TERS call centre on 080 003 0007.

      Queries can also be addressed to Covid19TersSupport@labour.gov.za if their call centre is unavailable.

  12. Deved says:

    Apply uif fund

  13. Neela says:

    Site not allowing me to uplaod csv file

    • MDACC says:

      Hi

      Alternatively, create each employee manually on the on-line portal if the CSV file is not successful.

      Please direct your queries to the Department of Labour/TERS call centre on 080 003 0007. Queries can also be addressed to Covid19TersSupport@labour.gov.za if their call centre is unavailable.

  14. Morning, thanks for the financial support we received from UIF covid19 however it is a sum paid into the company purse. Kindly indicate on the following
    – is this a one month payment
    – what percentage will the company use to pay each worker or how do you calculate the amount per worker salary

    • MDACC says:

      Hi

      The TERS claim would only be for the period you applied for on the application itself (shutdown date from : shutdown date till).

      TERS will issue a reply on the exact amount to pay each employee per the TERS claim submitted (the total to tally with the payment received by the employer).

      Kindly direct your technical queries to the Department of Labour/TERS call centre on 080 003 0007.

  15. John says:

    Hi,how once the csv is uploaded how long does it take for the employees list to populate on the portal?

    • MDACC says:

      Hi

      TERS having problems with CSV files – manual upload per employee is a safer option/method.

      Please direct your technical queries to the Department of Labour/TERS call centre on 080 003 0007.

      Queries can also be addressed to Covid19TersSupport@labour.gov.za if their call centre is unavailable

  16. SANDRA says:

    I HAVE REGISTERED ON THE NEW PORTAL BUT CAN’T GET ANY FURTHER. IT BRINGS UP THE MOA BUT NOT CHOICE TO ACCEPT IT OR TO UPLOAD ANY DOCUMENTS. I’VE TRIED PHONING AND EMAILING BUT NOT LUCK

    • MDACC says:

      Hi

      You would need to scroll down on all the grey buttons (on the right side of the screen) to get to the end of the page where the “Accept” option would become available.

  17. I am currently not employed but i was paying UIF when I was working so how do i apply or I don’t qualify.

    • MDACC says:

      Hi

      You would need to contact the Department of Labour directly on 0800 843 843 or 012 337 1680 for further assistance in this regard.

  18. Kindly update me on the following

    – the payment received is a monthly amount we will be getting on monthly basis
    – should we apply on monthly basis or this will be effective on monthly basis till September month (the process end of lock down)
    – we have not yet received the breakdown for the payment of each employee

    • MDACC says:

      Hi

      TERS is a monthly claim system and is effective 27/3/2020 for a lessor period of 3 months, or until the lockdown comes to an end. The breakdown of payments will be emailed to the employer or made available on the employer’s account on the online TERS login.

  19. The proposed end of lockdown we submitted is September (March to September)
    My question is that:
    – should we apply on monthly basis or the amount or payment received will automatically be paid to us monthly till September
    – if my assumption is correct then on what date should we expect our monthly payment.
    – still waiting for the breakdown for the payment of our employees

    • MDACC says:

      Hi

      TERS is a monthly claim system and is effective 27/3/2020 for a lessor period of 3 months or until the lockdown comes to an end. The breakdown of payments will be emailed to the employer or made available on the employer’s account on the online TERS login – payments would be effected to employers once it has passed UIF validation.

  20. It is not yet clear
    Should we apply on monthly basis or the first application will automatically cover other months we apply for (March to Sept) as per our application

    • MDACC says:

      Hi

      TERS is a monthly claim system – each period must be applied for separately as per the TERS system.

  21. girschwon says:

    hi i was told to apply myself and my company would apply i have my documents will i have to fax or upload it?

    • MDACC says:

      Hi

      TERS is an Employer-based claim system, however, please direct your queries to the Department of Labour/TERS call centre on 080 003 0007.

  22. I have a problem with the online application, I able to register for logging in but it’s not taking me to the online covid19 employees database registration process and and to upload the supporting documents

  23. I have a problem since I’ve been trying to apply for the covid19 UIF for my employees but I fail, I able to register for logging bin details, but it’s not taking me through the employees database registration process and also not able to take me to the uploading required documents box, till now since from April I’ve been trying to do one and the same thing.

    • MDACC says:

      Hi

      U-filing updates can take up to 3 working days to be processed. Any U-filing errors would need to be resolved directly with the Department of Labour/TERS and U-filing support call centre on 080 003 0007. Queries can also be addressed to ufilingsupport@labour.gov.za if their call centre is unavailable.

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