LATEST RULES: Has Your Company closed due to Covid-19? Claim for your Employees now!

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The UIF disaster benefit will now be run through TERS system – it is longer a ‘side option’ for UIF itself and the whole UIF Easy-guide has now been removed from the Labour.gov.za website.

Covid-19 Temporary Relief Scheme: 

  • Should an employer as a result of COVID-19 pandemic close its operations for 3 months or lesser period and suffer financial distress, the company shall qualify for Covid-19 Temporary Relief Benefit.
  • Benefits will only pay for the cost of salary for the employees during the temporary closure of the business operations.
  • Salary benefits will be capped to a R17 712 maximum per month per employee and an employee will be paid in terms of the income replacement rate sliding scale (38%-60%) per the UI Act.
  • Should an employee’s income in terms of the income replacement scale fall below the minimum wage of the sector concerned, the employee will be paid a replacement income equal to the minimum wage of the respective sector concerned.
  • For the company to qualify for the temporary financial relief scheme, it must satisfy the following requirements:
    • The company must be registered with the UIF,
    • The company must comply with the application procedure for the financial relief scheme; and
    • The company’s closure must directly be linked to the Covid-19 Pandemic.
  • Step 1 – Application process
      • Companies are to report their closure to Covid19ters@labour.gov.za – to follow the automated email response outlining the application process.
      • Employers are required to furnish the UIF with the following documents:
  • Letter of authority from the company (on an official company letterhead grant­ing permission to an individual specified to lodge a claim on behalf of the company).
  • Signed Memorandum of Agreement (MOA) from the employer or Bargaining Council with the UIF.
  • Prescribed template (sent by TERS) which will require critical information from the employer.
  • Evidence/payroll as proof of the last 3 months employee salaries (all staff).
  • Confirmation of bank account details – certified latest bank statement.

(All documents submitted will be subject to verification)

      • Any employee who is being paid by the employer during this period is not entitled to this benefit – this is a comment in the Government Gazette but nothing mentioned in the Easy-aid document.
  • Step 2 – Submission of documents
      • Submit/transmit all documents as required in Step 1 to UIF via dedicated mailbox Covid19claims@labour.gov.za
      • NB: If the spreadsheet is complete; valid and accurate, it will be dumped into an automated calculator to produce the benefit amount due to the beneficiaries and the total amount to be trans­ferred to the employer or bargaining council (or whichever method agreed).
  • Step 3 – Conclusion
      • Conclusion of the MOA between the parties.
      • Payment will only be effected after the MOA is signed off between the Fund and the Employer/Bargaining Council.
    • Enquiries – The UIF has provided a dedicated line that will assist all employer/em­ployees/Bargaining Councils on COVID19TERS. The contact number is 012 337 1997.

Please contact me for assistance with any of the above.

For further details of this and other Covid-19 information,
please see our dedicated website page on

https://www.mdacc.co.za/index.php/covid-19/


Example of TERS information required (TERS application)

CLICK HERE!

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17 Responses so far.

  1. Muzi Cele says:

    I would like to sought clarity if it is still in order to make claim application (UIF) after lockdown period or it has to be done during this period.
    – clarity on employer entitlement
    – Aprill will not be a challenge for our company to pay the workforce.
    your guidance please

    • MDACC says:

      The UIF has provided a dedicated line that will assist all employer/employees/Bargaining Councils on COVID19TERS. The contact number is 012 337 1997.

  2. Simon Fairbank says:

    Hi,
    The prescribed template that i need to fill in (attachment 3 from the automated response email), do i fill in each of my employees here? or is this the total of all my emplyees together?

    Thanks

    • MDACC says:

      Due to the technical nature of your queries, please direct your question to the Department of Labour, which has a dedicated line to assist all employer/employees/Bargaining Councils on COVID19TERS. The contact number is 012 337 1997.

    • Easton says:

      Hey same happened to me
      Would also like to no what i must do

      • MDACC says:

        Hi

        Please contact the Department of Labour for queries on how to claim UIF in this case – call (021) 441 800 for UIF Western Province or (012) 337 1680 UIF National Switchboard.

    • Sheena says:

      Hi Simon,

      Have you filled in your template and submitted?

  3. Tertia says:

    My company refused to pay us or made effort to claim. How about do I take thinngs further or report them. We a small company with 10 staff

    • MDACC says:

      Due to the technical nature of your queries, please direct your question to the Department of Labour, which has a dedicated line to assist all employer/employees/Bargaining Councils on COVID19TERS. The contact number is 012 337 1997.

  4. Barbara Bischoff says:

    I have tried all day to get through to the dedicated line for assistance with completing the claim forms . It doesn’t even ring it just ends the call

    • MDACC says:

      Hi

      The only contact details for the Department of Labour TERS helpline is 012 337 1997 – they are experiencing high call volumes, but are open from 8.00 to 18.00 Mondays to Fridays.

  5. Barbara Bischoff says:

    That number doesnt even ring
    The call just ends
    Tried all day

    • MDACC says:

      Hi

      The only contact details for the Department of Labour TERS helpline is 012 337 1997 – they are experiencing high call volumes, but are open from 8.00 to 18.00 Mondays to Fridays.

  6. Gontse Moje says:

    Hi have requested for the prescribed template beginning of the lockdown still now no response.

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